2 sypialnie, 2 pełne łazienki, śpi 1-5
Zasady anulowania rezerwacji
Zwrot 100% środków w przypadku anulowania 30 dni przed datą przyjazdu. Zwrot 50% środków w przypadku anulowania 14 dni przed datą przyjazdu.
Nice unit but poorly maintained.
We have stayed at Red Hawk at least a half a dozen times and have been coming to Keystone for over 15 years. We always enjoy our time there. This trip was no exception but this particular rental was not problem free. We rented this unit for 11 days and after the first couple of days we realized the microwave was not always working and began failing more frequently. We called the “Book by Owner” management service and was told that the service request would be submitted to the owner and that they would notify us of when a repair would be made. Book by Owner did not call us back and then we could not reach them via phone call. We left voicemails but no one returned our call. We received a text message the following day that the owner would replace the microwave after our stay. We sent a text requesting a temporary countertop and the response, “use the oven to warm food”. Not only did this waste a tremendous amount of energy, it cut into our vacation time. We understand that equipment fails, but choosing to not repair or replace an item that is used as much as a microwave quickly or supply a temporary replacement negatively affected our time in the unit. We also did not receive any of the promised follow up from Book by Owner.
I will not rent this unit again based on the poor reaction of this management company to resolve a simple problem. Besides the problem with the microwave the dishwasher would not function unless in “Light Wash” mode, some of the light fixtures would not turn on/off. These are not significant repairs but they are needed.
We deeply apologize for the inconvenience. We learned in December that the microwave was beginning to fail and took steps immediately to replace it. We had some challenges with a backorder, and the replacement took over four weeks to complete. We didn't know that you had requested support in the meantime and are very sorry. Please know that a new microwave has been installed, and we would be happy to offer a discount should you choose to return.
Made for a perfect Christmas on the slopes
We enjoyed our stay at Red Hawk 2303. Our family of 5 had plenty of room. The pull out couch is actually very comfortable as were all the beds. The unit was clean and quiet. We spent Christmas in Keystone and the kids are saying they want to go back next year.