2 sypialnie, 2 wanny, śpi 8 osób
Best Beach Getaways
Enjoyed our stay but will not return
Let's start with the good. The complex has live music nightly from 6-9. The beaches are beautiful, and the bed was comfortable. The pool was also clean and enjoyable. The two star rating is due to the water leaking from the ceiling in the closet upon arrival. When I called to inquire about it they stated it was a known problem. The carpet was completely saturated, the unit smelled of musty standing water and we received very little communication regarding the plan to correct it. The Wifi didnt work in this unit. I reported this the first day with no resolution. The cable didnt work in the master bedroom. Parking can be challenging especially on arrival day. Courtesy communication regarding riptide flag warnings would have been lovely upon check in as several tourists were victim to the riptides right outside of the Grand Panama. We enjoyed our vacation but would not elect to book with the Grand Panama again.
We were very happy with our stay here. The location was great, the beach was empty, and we had an amazing view. Only issue was the ac when we got there. everybody we spoke with responded super fast, but they couldn't get anyone out there quick enough. there was a small problem with the unit that I found and fixed. other than that we loved everybit of it!!!
The main problem here is not so much the unit but the building as a WHOLE!!!
On our arrival we went to the check in parking and there was no one there to get passes for beach and pool areas and we could not get our parking passes which is a whole other situation. We stopped by 4 times on thursday and called the security number they gave us and no one was there and the secruity phone had a full voice mail! Went back on Friday and they put on my parking pass that i was checking out on Saturday instead of Sunday. I questioned her and she was absolutely no help and told me i would have to be out on Saturday and i needed to call the place i rented from. I did that took number calls and calling every number they had before i got the manager who was more than helpful thank you Mike! He told me to go back and make her change my parking pass to the right day. I did but she told me should could not guarantee me they weould not come to get the room ready for the next grou on Saturday morning! On Saturday we had a fire alarm situation which meant we had to walk down 16 flights of stairs and then were banned from our room for over 2 hours! the elevator was then shut dow from the fire alarm!!! The nicest person at the bar tender at the teki hut!!!!!!! The room was ok It does not look as pictured i will warn you. In the front room there is also a love seat which makes for more seating but is very crowded. Also if you plan to use that room as a sleeping area there are NO curtains in there so paln to rise and SHINE!!!!! The room that has the bunk bed had a new support place in them that is not painted which makes you a little scarey.......HUM wonder if that is sturdy! We were not able to use the top bunk as it is very close and you will be disturbed by the movement on the top....may work for children!!!!
Fantastic week!! Had the best time with the kids!!
Very nice property in a great location. The views fro the balcony are stunning! We have a family of four so the two bedrooms were perfect for us. Furnishings were very nice and the staff was super friendly. Will def stay here again!